Terms & Conditions

Last updated: 14 August 2026

These Terms & Conditions (“Terms”) govern your use of www.layr-layr.com (the “Site”) and any order placed through it.

The Site is operated by LAYR & LAYR B.V., registered in the Netherlands under Chamber of Commerce number 42124836, VAT number NL869837692B01 (“LAYR & LAYR”, “we”, “us” or “our”).

By using the Site or placing an order, you agree to these Terms and our Privacy Policy, Cookie Policy and other policies referenced on the Site.

1. Eligibility

You must be at least 18 years old, or have reached the age of legal majority in your jurisdiction, to place an order.

You agree to provide accurate, complete and current information when placing an order or creating an account.

Products purchased through the Site are intended for personal use unless otherwise agreed by us in writing.

2. Products & Availability

We take reasonable care to ensure that product descriptions, images, colours and information are accurate.

However, colours and finishes may appear slightly different depending on your screen, lighting and the natural characteristics of materials.

All products are subject to availability. We may limit quantities, withdraw products, restrict purchases or cancel orders where reasonably necessary, including in cases of suspected fraud, resale, automated purchasing or misuse of the Site.

3. Prices, Taxes & Duties

Prices are displayed in the currency shown on the Site or at checkout.

Applicable taxes, shipping charges and, where relevant, duties will be displayed or communicated during checkout.

For international orders, the treatment of duties and import taxes may vary by destination and shipping method. Where duties or taxes are not collected by us at checkout, you may be responsible for paying them to the relevant authority or carrier.

If a pricing or product information error occurs, we may contact you to correct the error or cancel the affected order before shipment.

4. Orders

Placing an order constitutes an offer to purchase the selected products.

After placing an order, you will receive an email acknowledging receipt. This does not necessarily constitute acceptance of your order.

A binding sales contract is formed when we accept your order and confirm shipment, unless applicable law provides otherwise.

We reserve the right to reject or cancel an order where reasonably necessary, including where:

a product is unavailable;
pricing or product information is incorrect;
payment cannot be authorised;
we suspect fraud or misuse; or
we cannot deliver to the address provided.

If an order is cancelled after payment has been received, the relevant amount will be refunded.

5. Payment

We accept the payment methods displayed at checkout.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payments are processed through third-party payment providers. We do not directly store your complete payment card details.

6. Shipping & Delivery

Available shipping options, estimated delivery times and charges are shown at checkout.

Unless stated otherwise, orders are generally processed within the timeframe stated in our Shipping Policy.

Delivery dates are estimates and may be affected by customs procedures, carrier delays or circumstances outside our reasonable control.

Please ensure that your delivery information is complete and accurate. We are not responsible for delays or additional costs resulting from incorrect information provided by you, except where applicable law provides otherwise.

Risk of loss or damage passes to you when the products are physically delivered to you or a person designated by you, where required by applicable consumer law.

7. Cancellations & Right of Withdrawal

If you are a consumer in the European Union, European Economic Area, United Kingdom or another jurisdiction that provides a statutory cooling-off right, you may have the right to withdraw from your online purchase without giving a reason.

For EU consumers, the statutory withdrawal period is generally 14 days from the day you, or a third party designated by you, receive the goods, subject to applicable exceptions.

To exercise your right of withdrawal, contact us at info@layr-layr.com with a clear statement confirming your decision to withdraw.

After notifying us, products must be returned within the period required by applicable law.

Unless we state otherwise or the law requires us to cover the cost, you are responsible for return shipping costs.

Where applicable, we will refund the purchase price and the cost of the least expensive standard delivery option offered for the original order. We may withhold reimbursement until we receive the returned products or evidence that they have been sent back.

You may be responsible for any reduction in value caused by handling the products beyond what is reasonably necessary to inspect their nature, characteristics and fit.

Nothing in this section limits any mandatory rights available to you under applicable law.

8. Returns & Refunds

Our commercial return conditions are described in our Return & Refund Policy, which forms part of these Terms.

Unless otherwise stated, returned products must be:

unworn;
unwashed;
unused;
undamaged; and
returned with all original tags, labels and packaging required under our Return & Refund Policy.

Refunds are normally issued to the original payment method after the return has been received and inspected.

Any commercial return policy offered by LAYR & LAYR is in addition to, and does not replace, mandatory consumer rights.

9. Faulty or Incorrect Products

Your statutory rights remain unaffected.

If a product is faulty, damaged on arrival or materially different from what was ordered or described, please contact info@layr-layr.com with your order number and relevant details.

Depending on applicable law, you may be entitled to remedies including repair, replacement, price reduction or refund.

EU consumers benefit from the statutory legal guarantee applicable to consumer goods.

10. Accounts

Where account functionality is available, you are responsible for maintaining the confidentiality of your login credentials and for activity carried out through your account.

You must notify us promptly if you suspect unauthorised access.

We may suspend or restrict accounts that we reasonably believe are being used fraudulently or in breach of these Terms.

11. Intellectual Property

All intellectual property relating to the Site and LAYR & LAYR — including trademarks, logos, product imagery, photography, graphics, text, designs and other content — is owned by or licensed to LAYR & LAYR and protected by applicable intellectual property laws.

You may access the Site for personal, non-commercial use only.

Unless we give prior written permission, you may not reproduce, copy, modify, distribute, republish, commercially exploit or create derivative works from our content.

No rights in any LAYR & LAYR trademark, trade name, logo or other intellectual property are granted to you by use of the Site.

12. Acceptable Use

You may not:

use the Site unlawfully or fraudulently;
interfere with its operation or security;
attempt to gain unauthorised access to our systems;
use bots, scrapers or automated systems to purchase products or extract data without permission;
introduce malicious code; or
use the Site in a way that infringes the rights of LAYR & LAYR or any third party.

We may restrict access to the Site where we reasonably believe these Terms have been breached.

13. Reviews & User Content

If you voluntarily submit reviews, photographs, videos or other content directly to us for publication, you confirm that you have the right to provide that content.

Where you expressly submit content for use by LAYR & LAYR, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce and display that content for the purposes communicated to you.

We reserve the right to moderate or remove content that is unlawful, misleading, offensive or infringes third-party rights.

14. Third-Party Services

Our Site may contain links to or integrate services provided by third parties, including payment providers, social platforms and technology partners.

Their services may be subject to separate terms and privacy policies.

We are not responsible for third-party websites or services that we do not control, except to the extent required by applicable law.

15. Privacy

We process personal information in accordance with our Privacy Policy and Cookie Policy.

Those policies explain how we collect, use and protect personal information and how you can exercise applicable privacy rights.

16. Events Outside Our Control

We are not responsible for failure or delay caused by circumstances outside our reasonable control, including severe weather, natural disasters, governmental action, war, civil unrest, epidemics, strikes, carrier disruptions or failures of telecommunications or infrastructure.

This provision does not affect rights that cannot legally be excluded.

17. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or mandatory consumer rights.

To the fullest extent permitted by applicable law, we are not liable for indirect, incidental or consequential losses that were not reasonably foreseeable when the contract was formed.

Where you are acting as a consumer, nothing in these Terms limits any rights or remedies granted to you by mandatory consumer protection law.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, services or legal obligations.

The Terms applicable to an order are generally those in effect when that order is placed.

The latest version will always be published on the Site with the date of the most recent update.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect.

Our failure to enforce a provision does not constitute a waiver of our right to enforce it later.

20. Governing Law & Disputes

These Terms and contracts entered into through the Site are governed by the laws of the Netherlands, subject to any mandatory consumer protection laws that apply in your country of residence.

If you are a consumer, this choice of law does not deprive you of protections granted by mandatory laws of your country that cannot be contractually excluded.

Any dispute may be submitted to the competent courts of the Netherlands, except where applicable consumer law gives you the right to bring proceedings before another competent court.

21. Contact

For questions about these Terms, an order or your rights, please contact:

LAYR & LAYR B.V.
Chamber of Commerce (CoC): 42124836
VAT Number: NL869837692B01
Email: info@layr-layr.com