Privacy Policy

Last updated: 14 August 2026

At LAYR & LAYR, we value privacy and transparency. This Privacy Policy explains how we collect, use, share and protect your personal information when you visit www.layr-layr.com, join our waitlist, create an account, place an order or otherwise interact with us.

LAYR & LAYR B.V., registered in the Netherlands under Chamber of Commerce number 42124836 and VAT number NL869837692B01, is responsible for the processing described in this Policy.

For privacy questions, contact info@layr-layr.com.

1. Information We Collect

Depending on how you interact with us, we may collect:

  • contact details, including your name, email address and phone number;

  • billing, delivery, order and return information;

  • account details and preferences;

  • waitlist and marketing preferences;

  • communications, reviews and information you choose to share with us;

  • device, browser, IP address and website usage information; and

  • information received from payment, fulfilment, fraud-prevention, analytics, marketing and other service providers.

Payments are processed by authorised payment providers. We do not directly store your full payment card details.

2. How We Use Your Information

We use personal information to:

  • process orders, payments, deliveries, returns and refunds;

  • manage accounts and provide customer support;

  • operate, secure and improve our Site and Services;

  • prevent fraud and misuse;

  • personalise your experience where permitted;

  • send marketing and waitlist communications where you have requested them;

  • analyse performance and improve our products and communications; and

  • comply with legal, tax, accounting and regulatory obligations.

Where applicable, we process personal information on the basis of contract, consent, legitimate interests or legal obligation.

Where processing is based on consent, you may withdraw it at any time.

3. Cookies

We use cookies and similar technologies to operate the Site, remember preferences, understand performance and, where applicable, support personalisation and marketing.

Where required by law, non-essential cookies are only used after you provide consent.

For more information and to manage your preferences, please see our Cookie Policy.

4. How We Share Information

We may share personal information with trusted providers where necessary to operate our business, including:

  • Shopify and ecommerce technology providers;

  • payment and fraud-prevention providers;

  • fulfilment and delivery partners;

  • customer service and communication providers;

  • email, analytics and marketing providers;

  • professional advisers and authorities where required by law; and

  • parties involved in a merger, acquisition, restructuring or sale of our business.

We do not sell personal information for monetary payment.

However, depending on applicable privacy law, certain advertising or analytics disclosures may be considered a “sale”, “sharing” or use for targeted advertising. Where required, we provide the relevant opt-out choices.

5. International Transfers

Some service providers may process personal information outside your country of residence or outside the European Economic Area.

Where required, we use recognised safeguards such as adequacy decisions, Standard Contractual Clauses or other lawful transfer mechanisms.

6. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, tax, accounting, fraud-prevention or contractual requirements.

When information is no longer required, we delete or anonymise it where appropriate.

7. Your Rights

Depending on where you live, you may have the right to:

  • access or correct your personal information;

  • request deletion or restriction of processing;

  • object to certain processing;

  • receive certain information in a portable format;

  • withdraw consent;

  • opt out of certain advertising, sale or sharing activities; and

  • complain to a competent data protection authority.

To exercise a privacy right, contact info@layr-layr.com. We may need to verify your identity before completing your request.

If you are based in the Netherlands, you may also contact the Autoriteit Persoonsgegevens.

8. Marketing

You can unsubscribe from marketing communications at any time using the unsubscribe link in an email or by contacting us.

Even after unsubscribing, we may still send essential communications relating to your orders, account or transactions.

9. Security & Children

We use appropriate technical and organisational measures designed to protect personal information. However, no online system can be guaranteed to be completely secure.

Our Site is not directed to children, and we do not knowingly collect children's personal information where parental consent would be required by law.

10. Third-Party Services

Our Site may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and LAYR & LAYR is not responsible for services we do not control.

11. Changes to This Policy

We may update this Policy to reflect changes in our business, Services, technology or legal requirements.

The date at the top of this page shows when it was last updated.

12. Contact

LAYR & LAYR B.V.
Chamber of Commerce (CoC): 42124836
VAT Number: NL869837692B01
Email: info@layr-layr.com

© LAYR & LAYR 2026. All rights reserved.